Nursing Component Task
Nursing procedures & clinical learning

General Nursing (RGN)

DEVELOPING INTERPERSONAL RELATIONSHIP WITH THE PATIENT/CLIENT (ESTABLISHING RAPPORT)

This is the process of building a therapeutic relationship with patient/client and family who visits the hospital. It makes the patient/client and family feel at ease to discuss his/her needs with the nurse. This action is performed by the nurse immediately he/she comes into contact with a patient/client and family.

Purpose

  • Develop mutual trust between patient/client and the nurse
  • Reduce anxiety
  • Maintain the dignity of patient/client
  • Promote effective communication

Indications

  • At the beginning of the nurse-patient relationship
  • On admission or first contact with a patient/client
  • When establishing therapeutic communication with a patient/client and family
  • When the patient/client requires emotional support or clarification

Equipment

  • N/A

Procedure steps

  • Introduce yourself to the patient/client
  • Maintain a relaxed attitude when interacting with patient/client
  • Identify patient/client's name, title and address him/her as such
  • Speak to patient/client using simple and clear language
  • Assure patient/client of total confidentiality
  • Establish eye contact with the patient/client during the interaction
  • Enquire from the patient/client the purpose of visit (if applicable)
  • Encourage patient/client to express his/her needs and listen attentively
  • Explain to patient/client what he/she should expect from the nurses
  • Show consistency in approaching the patient/client
  • Demonstrate firmness in dealing with inappropriate requests and behaviour by the patient/client if any
  • Express appreciation to patient/client for his/her cooperation

Precautions

  • Maintain professional therapeutic boundaries
  • Protect patient/client confidentiality and privacy
  • Use respectful, culturally appropriate and non-judgmental communication
  • Avoid making promises that cannot be fulfilled
  • Do not disclose confidential information to unauthorized persons
  • Recognize and respect the patient's right to refuse communication or participation
  • Seek assistance when communication barriers affect safe care

Educational resource only. Follow current Nursing and Midwifery Council guidance, local institutional protocols, scope of practice, and clinical supervision.

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